Coronavirus in India: How to Use MyGov Helpdesk on WhatsApp

GOVT.NEWS Technology

The Ministry of Health and Family Welfare has already released a list of helpline numbers for various States/UTs for all COVID19 related queries. There are two national helpline numbers as well : +91-11-23978046 and 1075 (toll-free). Now, the government has created a WhatsApp chatbot on corona. Called the MyGov Corona Helpdesk, the chat addresses user’s queries related to coronavirus in real-time with automated responses. The chatbot, however, supports English language only.

The chatbot also has a link to know the latest updates, affected regions and other details about the virus outbreak in the country. All one needs to do is send one’s query to a WhatsApp number shared by the government. Fake information about Coronavirus have been doing rounds on social media groups, especially WhatsApp. This official chatbot can prove a useful tool to address the issue of coronavirus related rumours on WhatsApp.

Here’s how you can use it

1. Save the number 90-131-515-15 in the contacts list on . your mobile phone

2. Now, open WhatsApp and search for the contact you saved to start the chat

3. Raise your query and send a message. For example- ‘What are the symptoms of coronavirus’

4. You will get an automated response on your query

5. Users can also head to the main Menu section by sending ‘Menu’ message


Leave a Reply

Your email address will not be published. Required fields are marked *